Privacy Policy
Your privacy is important to us. This policy explains how City Paints India Private Limited collects, uses, and protects your personal information.
Last updated: July 2026
Introduction
City Paints India Private Limited ("City Paints," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, bearing CIN U20221KA2026PTC222453, with its registered office at No.183, Jala Hobli, Bandikodigehalli, Bgnorth, Mahadevakodigehalli Village, Bengaluru, Karnataka - 562149, operates the website citypaints.co (the "Website").
This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
By using our Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
We collect the following categories of personal data when you interact with our Website:
Contact Form Submissions
- Full name
- Phone number
- Email address (when provided)
- Business name, location, and GST number (for dealer/distributor inquiries)
- Years of experience and location (for job applications)
- Uploaded files such as resumes, business cards, or shop photos
- Free-text messages
Automatically Collected Data
- Browser type and version
- Device information
- IP address
- Pages visited and time spent
Note: We do not currently use analytics or tracking cookies. If this changes, this policy and our Cookie Policy will be updated accordingly.
How We Use Your Information
The personal data we collect is used exclusively for the following purposes:
- Responding to inquiries — We use your contact details to respond to dealership, distributor, contractor, and general inquiries submitted through our contact form.
- Processing job applications — Resumes and experience details submitted for C&F Agent or Salesperson roles are used to evaluate your candidacy.
- Business communication — To communicate regarding partnerships, product information, and after-sales support.
- Website improvement — Aggregated, anonymized data may be used to improve website performance and user experience.
- Legal compliance — To comply with applicable laws, regulations, and legal processes.
Third-Party Sharing
We do not sell, trade, or rent your personal data to third parties. However, your data may be shared in the following limited circumstances:
- Form Processing Service — Contact form submissions are processed through FormSubmit.co, a third-party form handling service. Data transmitted includes the information you enter in the form. Please review FormSubmit's Privacy Policy for their data handling practices.
- Legal Requirements — We may disclose your data if required by law, court order, or governmental regulation.
- Business Transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction, with appropriate notice.
Data Security & Retention
We implement reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Retention Period
- Contact form data is retained for as long as necessary to fulfill the purpose for which it was collected, typically up to 24 months.
- Job application data is retained for up to 12 months from the date of submission.
- Data may be retained longer if required by law or for legitimate business purposes.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights Under DPDP Act, 2023
Under the Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:
- Right to Access — You may request a summary of your personal data being processed and the processing activities.
- Right to Correction & Erasure — You may request correction of inaccurate data or erasure of data that is no longer necessary for the purpose it was collected.
- Right to Grievance Redressal — You have the right to file a complaint if you believe your data rights have been violated.
- Right to Nominate — You may nominate another individual to exercise your data rights in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Continued use of our Website after changes are posted constitutes your acceptance of the revised Privacy Policy.
Grievance Officer
In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, the name and contact details of the Grievance Officer are as follows:
Muhammed Shuaib
Director, City Paints India Private Limited
Email: customercare@citypaints.co
Phone: +91 98454 18198
Address: No.183, Jala Hobli, Bandikodigehalli, Bgnorth, Mahadevakodigehalli Village, Bengaluru, Karnataka - 562149
We aim to respond to all grievances within 30 days of receipt.